Responsible Gaming at jitabet
It is important to stay aware before entertainment turns into a problem. jitabet believes that safe and balanced gaming habits are the best habits.
Applicable for ages 21+Our Position
At jitabet, sports betting and casino games are considered a form of entertainment — not a way to earn income. We want every user to play within their means, within set limits, and to enjoy themselves.
Online gaming is growing in popularity in Bangladesh. However, this form of entertainment also carries the risk of developing problematic behaviour. Under jitabet's Terms and Conditions, every account holder must be 21 years of age or older and must stay mindful of their financial and mental well-being.
We believe that with the right information and tools, players can make the right decisions themselves. To that end, jitabet offers several self-regulation features. In addition, all personal data is kept secure in accordance with our Privacy Policy, so you can seek support without worry.
If you ever feel that your gaming habits are going beyond your control, or if someone in your family is concerned — do not delay, contact us. Our 24/7 live chat and email support team is always ready to assist in both Bengali and English.
Self-Regulation Tools
The following features are active for jitabet users. You can activate any of them at any time via live chat or email.
Set Deposit Limits
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately.
Session Time Limits
Set how many hours per day you want your session to run. When the set time is up, the system will automatically send you a warning.
Temporary Account Closure
You can temporarily close your account for a specific period (from 24 hours up to 6 months). You will not be able to log in during this time.
Permanent Self-Exclusion
If you feel you need a long-term break, you can request permanent self-exclusion. This request cannot be reversed.
View Gaming History
You can view a detailed history of your bets, wins, losses, and deposits from your account at any time. This helps you make informed decisions.
Direct Support
Contact our 24/7 live chat to activate any self-regulation feature. Our team is always ready to assist in Bengali.
Warning Signs of a Problem
If you notice the signs below, it means gaming habits are going beyond a healthy limit. If you see this in yourself or someone close to you, take action quickly.
Urge to recover lost money
Repeatedly placing bets to make up for losses is a clear warning sign. This behaviour only increases losses further.
Feeling uneasy when not playing
If not being able to play causes anxiety, irritability, or loss of focus, this may be a sign of psychological dependence.
Hiding from family
Feeling the need to hide how much time or money is being spent from family or friends.
Impact on daily life
Spending more time gaming while neglecting work, studies, or relationships is an important warning sign.
Borrowing to play
Having difficulty covering normal living expenses or needing to borrow money to play.
Strain on sleep and health
Staying up late to play, disrupted sleep, or a decline in physical health — do not ignore these; seek help.
jitabet's Commitment
jitabet is not only a gaming platform — we also care about the long-term well-being and safety of our users. Our team members are trained to identify early signs of problematic behaviour and provide support quickly.
We do not use any marketing tactics that encourage at-risk players to play more. You can find more information about responsible gaming in our FAQ section.
- Age verification is mandatory at registration
- Account review on suspicious behaviour
- Self-exclusion requests processed within 24 hours
- Accounts of minors permanently disabled
- Proactive support offered in at-risk situations
Know your limits to keep it entertaining. If you go beyond them, stop — you can start again the next day.
The Role of Family
A family member or close friend often notices problematic behaviour first. If you feel someone close is betting too much or gaming is having a negative impact on their life, talk to them openly.
Instead of making direct accusations, express your concern with empathy. Seeking help from a professional counsellor can also be effective — a psychologist or counsellor can help manage this type of problem.
Remember: problematic gambling is a behavioural issue — it is not a weakness, and change is possible with the right support.
Where to Get Support
Asking for help — for yourself or on someone's behalf — takes courage. Reach out through the following channels.
jitabet Live Chat
24 hours a day, seven days a week, in Bengali and English. Contact live chat to activate self-regulation features or for any support.
Email Support
If you prefer to discuss a sensitive matter in writing, contact us by email. We respond in Bengali.
Family and Trusted People
Talk to a family member or trusted friend. Sharing how you feel makes it easier to find a way forward.
Professional Mental Health Specialist
A psychologist or mental health counsellor can provide effective support for behavioural problems. Contact your nearest hospital.
Support Groups
Sharing experiences with others facing the same issue builds mental strength. Look for such groups at your local community centre.
Self-Assessment
Ask yourself honestly about your gaming habits. If needed, refer to the guidelines in our FAQ section.