jitabet Privacy Policy

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jitabet is an online betting and gaming platform operated for players in Bangladesh. We believe that the security of your personal information is one of our core responsibilities. This Policy is the formal commitment to that responsibility.

This Policy is consistent with our Terms and Conditions, and both documents should be read together. Where the two documents differ on any matter, this Privacy Policy takes precedence on data-related issues.

This Policy applies to: (a) visitors browsing our website, (b) registered account holders, and (c) users of our mobile application.

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We collect only the information necessary to provide you with a safe and quality service. The sources and types of information collected are as follows:

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jitabet uses collected information for the following specific purposes:

• Account creation and management: Verifying your account, ensuring login security, and confirming your identity.
• Processing financial transactions: Handling deposit and withdrawal requests and maintaining transaction history.
• Improving service quality: Monitoring platform performance and resolving technical issues promptly.
• Managing bonuses and promotions: Verifying eligibility and delivering offers you qualify for.
• Security and fraud prevention: Detecting unusual activity and ensuring account protection.
• Communication and support: Responding to your queries and sending important updates.
• Ensuring responsible gaming: Monitoring play patterns and taking precautionary steps when needed.

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We follow industry-standard technical and organisational measures to keep your information secure.

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jitabet never sells your personal information. However, we work with trusted third parties to deliver certain services:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank transfer providers receive only the information necessary to complete transactions — nothing more.
• Identity verification services: Reliable verification agencies are used to confirm your identity and age.
• Technology and infrastructure providers: For cloud hosting and server services, under contractual confidentiality obligations.
• Fraud prevention agencies: To prevent financial crime and maintain platform security.

All these third parties are bound by written agreements with us under which they are required to use your information only for the specified purpose and to maintain the same standard of protection.

In addition, information may be disclosed to the relevant authorities where required by a court order or legal obligation.

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Our website uses cookies and similar technologies. Cookies are small text files stored on your device that improve the functionality of the service.

Non-essential cookies can be disabled from your browser settings, though this may limit some services.

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You have the following rights regarding your personal information:

• Right of access: You can request to know what information we hold about you.
• Right to rectification: If any of your information is incorrect or outdated, you can request a correction.
• Right to erasure: In certain circumstances you can request that your information be deleted, though this may not be possible where a legal obligation exists.
• Right to restrict processing: You can object to the processing of certain information or request that it be temporarily suspended.
• Right to data portability: You can request your information in a common format.

To exercise these rights, contact our support team. We provide support in Bengali and English via live chat and email, 24 hours a day, seven days a week.

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jitabet is strictly for adults — only persons aged 21 or above may register on this platform. We do not knowingly collect information from anyone under the age of 18.

Age verification is mandatory at registration. If an account holder is found to be below the required age, that account is closed immediately and the relevant information is deleted. For more details on responsible gaming, read our Responsible Gaming Guidelines.

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Our servers and infrastructure may be located in various countries. Regardless of where your information is stored or processed, the protection standards set out in this Privacy Policy are always maintained.

For international transfers, we ensure that the destination country or service provider meets the required standards for data protection. Contractual safeguards are always in place.

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If a security incident or data breach occurs, we act promptly. Affected users are notified as quickly as possible, taking into account the nature and extent of the incident.

If you suspect any unauthorised activity on your account, notify our support team immediately. We are ready to respond quickly via 24/7 live chat.

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This Policy may be updated from time to time due to business changes, technical improvements, or legal requirements. When changes are made:

• The "Last updated" date at the top of the page will change.
• Registered users will be informed of significant changes via email or a platform notification.
• Continued use of the platform after a change means you have accepted the updated policy.

To learn more about us, visit our About Us page, where jitabet's identity, scope of services, and our commitments are described in detail.

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If you have any questions or requests regarding this Privacy Policy, please contact us as follows:

For general queries, many answers can also be found in our Frequently Asked Questions (FAQ) section.